Returns and Shipping Policy
Thank you for your interest in Akasha Be Well Skincare! Below are some of our general guidelines and how we like to do things. However, if you have an issue or need help, please feel free to contact us - we are here for you.
Our Environmental pledge: Akasha Integrative Health and Wellness, LLC. is an energy-neutral company. This means that for every kilowatt of energy that we use here at our offices, one kilowatt of renewable solar energy is put back into the power grid.
RETURNS & EXCHANGES
If you are not completely satisfied with your Akasha Be Well Skincare purchase for any reason, you are able to return it for a refund within 30 days from ship date. All returns will be refunded to the credit card that was used to process the order. To receive your refund, please contact Customer Service at to request a Merchandise Return Label be emailed to you. If the return has not been approved through Customer Service, the return will not be accepted. Please return the product within 7 business days of receiving your Return Label. If a gift with purchase was included with the order, please send back the gift with purchase item along with the returned item. We will not refund an order unless all items, including gifts, are returned. If you are requesting an order refund related to heat, please read through the Warm Weather Shipping section of this page.
For skin sensitivities, please read our Disclaimer.
Orders are shipped out 5 days a week Monday through Friday. At this time, all orders ship via USPS Priority Shipping and generally take 1-3 days to arrive, however, in some cases it make take up to 5 - 10 business days for USPS First Class shipping. Please remember, ground shipping is not a guaranteed service. If you need something by a specific time, please contact us directly at firstname.lastname@example.org to let us know. We will do our best to accommodate your request. We are not able to ship internationally at this time. The total shipping time for your order is our turnaround time PLUS the time in transit. Our current turnaround times are 24-48 hours from the date of order placement.
USPS Priority shipping: This normally takes 2 to 3 transit days but may take up to 5 days to reach you. USPS First Class shipping: This normally takes 3 to transit days but may take up to 10 days to reach you.
Any major U.S. holidays will not be included in transit times. These include: New Year's Day, MLK Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, and Christmas Day. Please contact us if there is a strict need to be timely at either email@example.com or by calling us at 1.800.726.0963.
Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 30 days of purchase. If you receive a damaged package, please take photos of items, box and the labels. Please have this information ready when calling or emailing us. Please contact us immediately at 1.800.726.0963. If you choose to have a replacement sent to you, we will ship it to the original shipping address. If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs. Please check your order after receiving it and if there is anything missing call or email us right away. Ensure to have your order number, the items missing, and the name on the label of the box. Any missing, damaged or incorrect items from orders older than 30 days will be issued an online credit.
Order Changes & Cancellations: Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. If your order has already been packed for shipment, we will gladly assist you in placing a new, separate order for the additional items. Orders that are cancelled after packing for any reason are subject to a 15% restocking fee.
Please email your changes as soon as possible to firstname.lastname@example.org. During regular business hours (M-F 9am-4pm) you may call or text us at 1.800.726.0963. If you receive our voicemail, please leave a message with your order number and full information for what you wish to have changed. Your call will be returned within 24 hours.
Placing orders: Feel free to use our online shopping cart, located throughout the site. If you're having problems with the cart, you are welcome to phone in your order. Our direct line is 1.800.726.0963. If you wish to fax your order in, our fax number is 1.800.726.0963.
Returns: We welcome returns within 30 days of purchase. All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes, is at customer’s expense.
Please mail returns to:
Akasha Be Well Skincare Returns
(Insert Your Order Number)
P.O. Box 39521
Denver, CO 80239
Please allow us 10 business days to process your return order.
Out of Stock Items: While we strive to keep all of our products in stock, we do occasionally run out of items. If you place an order and an item goes out of stock while your order is in formulation, we will ship out everything else, backorder that product, and ensure you receive an email notification promptly. If you prefer to have that back-ordered item swapped out for something else, or removed from your order, just let us know by leaving a note on your order and we will accommodate your request.
Payment methods: We accept Visa, MasterCard, American Express, Discover, and PayPal. We do not accept personal checks. Offline payments are accepted, however, only in cash and in person.
Warm Weather Shipping
NOTE: Due to the heat sensitivity of many of our natural products, when transit routes or destination temperatures are over 74 degrees F, orders will be shipped in additional insulated packaging to protect these products from the heat. Additionally, we will only ship these orders on Monday, Tuesday or Wednesday so your order will not be in transit over the weekend. However, these additional methods may not prevent against melting during shipping. Be advised during specific times of the year, in certain climates, we may not be able to ship. We may refund your order, suggest a comparable product, or ship at a later date. You will be notified of these options via email or phone.
For Whipped Butters:
On warm/hot days, it is best to refrigerate BEFORE opening the jars or tins. If you open the items, especially those in jars, to verify if melting has occurred, the contents may spill out. The quality and healing properties of our products are not affected by melting.
A remedy for melted whipped products: Place the container in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. Whipping adds tiny air bubbles (like whipped cream) that increase the size, lighten the density, and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. The container may actually look half full and the product will become more like a body balm.
We are not responsible for the content or privacy practices on any web site not operated by Akasha Integrative Health and Wellness, LLC. to which the Site links or that links to the Site.
INFORMATION COLLECTION AND USE
We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient and customized experience. For example, we use your personal information to:
◦Help make the Site easier for you to use.
◦Help you quickly find information and products.
◦Help create unique content relevant to you.
◦Alert you to new products we offer.
◦(a)Client Registration and Ordering. When placing your order or booking an appointment, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address, phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.
We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
◦(c) Log Files. As is true of most websites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
•Information Use and Disclosure.
◦Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites' content and layout, to improve outreach and for our own marketing efforts, and to determine general marketplace information about visitors to the site.
◦Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.)
◦The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
◦While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
•Updates to this Policy